<rant> [snarl] I've been making the best use I can of Tesco's various 'extra points' vouchers since we received our last Rewards, and last time I looked on the till receipt we'd acquired around 1,400 points (which equals £14 in Reward vouchers to spend in store, extremely useful since as you know Tesco is my main and preferred supermarket).
This quarter's Reward vouchers arrived in the post this morning.
A grand total of £2.50.
Plus the usual 'extra points for buying specific items' vouchers, which are tailored to the things we usually buy.
Not this time, they were for non-organic stuff I'd never touch.
First thought - an administration cock-up. The card number quoted (hereinafter referred to as S) bore no relation to either my card (hereinafter referred to as J) nor Ken's (hereinafter referred to as K). Although the names and the address were correct.
Tanked over to Tesco (had to pick up some shopping anyway) and queried with Customer Service, who were apologetic but said I had to ring the Club Card freephone line. Walked back (in the snow again) and rang up...
After playing musical numberpads for a minute I got a message in a Scottish accent saying that due to adverse weather conditions there may be a delay with the call being answered - but actually it was picked up almost immediately. I explained what had happened.
Then it got complicated...
Card J was showing on their system as existing, but a skeleton entry.
huh?
Apparently Card J - which I've been using perfectly happily since Yule 2003 after reporting my original card lost, and which happily accrued Reward points all last year - was never properly registered. Therefore, although there's £13 worth of vouchers sitting in my 'skeleton' account, they hadn't been sent this quarter. Because my card wasn't registered.
You
what?
To further confuse the issue, Card S, far from being someone else's card, appears to be the card I lost. Which is still lost, as far as I'm aware. And I can't see anyone else being daft enough to use it and let someone else get the points... Unless these points have accrued from Card K...
[shakes head]
ANYway - upshot is I
will get my Reward vouchers - but not til April. And in the meantime they're going to register my card and send me a new one (no, I don't understand why!) with a couple of keyfob mini-versions... what do you bet there's problems with that card too?
[snarl] </rant>
My fortune cookie for today
was going to be the same as Thorne's, so here's tomorrow's instead...
You will be unusually successful in breathing.
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blog, click here. |
That's nice to know...
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Joules *Dances with Haddock* Taylor
pontificated this at 11:56 am
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